Customer Focused Interviews Online Course (CRKI)
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. |
Handling Customer Complaints & Objections Online Course (CRKI)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive |
Win-Win Negotiations Online Course (CRKI)
In this course we examine the sales negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win. |
Gaining Commitment to Action/Closing Online Course (CRKI)
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says “no thanks” and how to overcome objections when closing. |
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| Increase Your Sales Performance - Improve Your Skills |
Understanding Behavioral Styles for Sales Online Course (CRKI)
Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
Reinforcing Your Understanding Of Behavioral Styles for Sales Online Course (CRKI)
Effective selling often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
Introduction to Sales Online Course (CRKI)
Smart organizations invest in developing their salespeople’s skills to gain and then keep the “competitive edge.” This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training. We are committed to help you incorporate our techniques into a “system” that will allow you to improve your personal results and exceed your business and personal goals. |
Coaching for Sales Managers Online Course (CRKI)
The responsibilities of a sales manager or supervisor are varied. One responsibility far too critical to delay or not focus on consistently is your responsibility to coach people on your sales team. In this course you will identify and practice five (5) keys to your sales coaching success. Through exercises and case studies you will learn practical sales coaching skills and when as well as how to apply them. |
Establishing Credibility & Trust Online Course (CRKI)
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients. |
Questions are the Answer Online Course (CRKI)
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
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Customer Focused Sales Interviews Online Course (CRKI)
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win. |
Overcoming All Objections Online Course (CRKI)
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive. |
Win-Win Negotiations Online Course (CRKI)
In this course we examine the sales negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win. |
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Gaining Commitment to Action/Closing Online Course (CRKI)
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says “no thanks” and how to overcome objections when closing.
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Territory Management Online Course (CRKI)
In this course you will learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will learn four-step method for managing your territory. You will also learn how to protect that territory. |
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Prospecting to Create Interest Online Course (CRKI)
In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We’ll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.
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Help Teams Function to the Max
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Understanding Behavioral Styles for Teams Online Course (CRKI)
Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
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Reinforcing Your Understanding Of Behavioral Styles for Teams Online Course (CRKI)
Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others. |
