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Developing Performance Goals and Standards
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Leadership Matters
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Leadership Matters is a publication from ALD Inc.
Explore the workplace issues today's managers and supervisors face
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August 23, 2007
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Fasten Your Seatbelt: A SMART Performance Process
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Several years ago I was asked to do some consulting for a Fortune 500 company. At issue was finding out why the organization was so fragmented in its approach to business, even though the organizational goals had been well articulated and included in its vision, mission, and strategy. After some key employee interviews and focus groups in each of the main divisions, it didn’t take me long to see the problem. It was glaring. They could all talk about the goals, but there was no well-defined process that kept everyone on the same page to implement them. With employees wondering what their role was in moving the business forward, they missed deadli
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ALD, Inc. | 3021 Lake Forest Drive | Hayden Lake, ID 83835
PHONE: 1-888-762-9699 or 208-762-1322
FAX: 208-762-2653 | EMAIL info@ald-inc.com
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