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Customer Service Skills
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Handling Customer Complaints & Objections
An Online Course
Dealing with complaints...It's vitally important as studies show that complaints effectively handled produce loyal customers
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This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals
4. Anyone working with customers
Includes 4 Lessons (Approx. 45 Minutes):
1. How to Use This Course
2. Introduction
3. A Process for Overcoming Objections and Complaints
4. Reframing
About CRKInteractive (publisher of the course) online classes:
- Professionally designed
- Interactive & interesting
- Skill-building
- 1.0 to 2.5 hours in length
- Most classes include an application opportunity for practicing the skills & processes taught
- A certificate of accomplishment is provided upon successful completion of the class
- CEU credits are available (see below)
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