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Customer Service Skills
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Customer-Focused Sales Interviews
An Online Course
It's not about your product,
it's about what the customer wants & needs!
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This class is suited for sales and customer service skills development
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively and discover a prospect's important business needs, goals, priorities and personal win.
Audience:
1. Sales Professionals
2. Customer Service/Care Professionals
3. Account Managers
4. Anyone identifying customer needs
Includes 9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Questions Are the Answer
4. Overview of the F.I.N.D. System
5. F.I.N.D. System in Detail
6. After the Sales Interview
7. F.I.N.D. Interview Example
8. Practical Applications of Knowledge
9. Knowledge Assessment
About CRKInteractive (publisher of the course) online classes:
- Professionally designed
- Interactive & interesting
- Skill-building
- 1.0 to 2.5 hours in length
- Most classes include an application opportunity for practicing the skills & processes taught
- A certificate of accomplishment is provided upon successful completion of the class
- CEU credits are available (see below)
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