Learn the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.

Audience:

1. Sales Professionals
2. Account Managers
3. Anyone selling to new or existing customers

Includes 7 Lessons (Approx. 1.5 hours):

1. How to Use This Course
2. Introduction
3. Negotiation Strategies
4. Negotiation and Behavioral Styles
5. Preparing for and Conduction Negotiations
6. Finding the Win-Win
7. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed              
• Interactive & interesting              
• Skill-building              
• 1.0 to 2.5 hours in length              
• Most classes include an application opportunity for practicing the skills & processes taught              
• A certificate of accomplishment is provided upon successful completion of the class              
• CEU credits are available (see below)

This course may also be purchased as part of the Customer Service Training 12 Month Subscription Package that includes these online courses for a user:

 This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement.

 Win-Win Negotiations