|
|
|
Customer Service Skills
|
|
|
Questions Are the Answer for
Customer Service
An Online Course
Questions can uncover customer needs, wants and desires - even those they may not be aware of!
|

|
| |
|
| |

|
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions and when to use them. We'll discuss seven different types of questions and how you can use each one most effectively.
Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers
Includes 6 Lessons (Approx. 1 hour):
1. How to Use This Course
2. Introduction
3. Questions and Probes
4. Categories of Questions and Probes
5. Practical Application
6. Knowledge Assessment
About CRKInteractive (publisher of the course) online classes:
- Professionally designed
- Interactive & interesting
- Skill-building
- 1.0 to 2.5 hours in length
- Most classes include an application opportunity for practicing the skills & processes taught
- A certificate of accomplishment is provided upon successful completion of the class
- CEU credits are available (see below)


|