This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions and when to use them. We'll discuss seven different types of questions and how you can use each one most effectively.

Audience:

1. Customer Service/Care Professionals
2. Account Managers
3. Anyone working with customers

Includes 6 Lessons (Approx. 1 hour):

1. How to Use This Course
2. Introduction
3. Questions and Probes
4. Categories of Questions and Probes
5. Practical Application
6. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed    
• Interactive & interesting    
• Skill-building    
• 1.0 to 2.5 hours in length    
• Most classes include an application opportunity for practicing the skills & processes taught    
• A certificate of accomplishment is provided upon successful completion of the class    
• CEU credits are available (see below)

 This course may also be purchased as part of the Customer Service Training 12 Month Subscription Packagethat includes these online courses for a user:

Understanding Behavioral Styles for Customer Service
Establishing Credibility & Trust
Questions Are the Answer for Customer Service
Customer Focused Interviews
Handling Customer Complaints & Objections
Win-Win Negotiations
Gaining Commitments to Action/Closing

This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement.

Questions Are the Answer for Customer Service

click here to contact ALD for additional information