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Supporting Change
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Leadership Essentials
Course
Online Course or Classroom Workshop
(Classroom Course now available in Spanish)
"Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"
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| Change has become an ever-present and important part of business today. Organizations that fail to change find it increasingly difficult to compete and survive in today's marketplace. But how do you keep employees focused on performance with all the distractions caused by change initiatives? How do managers deal with the emotions, fear and anxiety that come with change? |
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Supporting Change provides the tools managers need to understand and interpret change - in order to more successfully manage their team through it. By working to support change while addressing the team's comfort level with that change, the manager can more effectively facilitate acceptance of a new way of doing things.
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| Program Description |
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| Supporting Change helps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly - minimizing lost productivity and decreased performance. |
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| Throughout the workshop, managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job. This course can be completed in 1.5 hours online. The 4-hour classroom workshop is designed for 6-18 participants and includes the following: |
- Understanding the Three Phases of Change
- Strategies for Supporting Change
- Dealing with Rumors of Change
- Reactions to Organizational Changes
- Communicating Change
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| Objectives |
- Understand why change happens, how people react to it, and how to support team member's struggles with change.
- Involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits.
- Plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals.
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| Skill Points |
- Detail coming change and explain reason for it
- Let team member ask questions, express opinions and concerns
- Respond to team member's questions and concerns
- Get commitment and set up time for review
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| Organizational Impact: |
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Supporting Change will enable team leaders and first-line managers to:
- Understand why change happens, how people react to it, and how to support team member's struggles with change.
- Involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits.
- Plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals.
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| What users are saying: |
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“Vital Learning is by far the best partner for providing Supervision training for our employees. The course materials are solid. The classes are easy to facilitate. The exercises guarantee participation.”
Tiffany Landrum, VP, Manager, Training & Development, Financial Institute
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| The Online Version of this Course |
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This same course is also available online for your training needs. The online course is 1.5 – 2.0 hours in length.
To reinforce the learning from the online course, it is recommended that you also use the Participant Workbook - it serves as a companion to the class. Though not required, the workbook provides the learner with more information, references for future use and a handy troubleshooting guide for this skill. Designed for use with the classroom version of this course, the participant workbook does not correspond directly to the online course - it is, however, a valuable resource for practice of the skills and for reinforcement and is highly recommended.
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The online course and workbook together may be purchased for a
special "blended learning" rate.
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| Course Materials |
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Facilitator Guide
- Complete instructions on how to conduct the workshop.
- Explanatory text for the trainer, sample trainer narrative, transcripts of video segments and facilitation notes.
- Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.
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Participant Workbook
- Exercises, forms, skill practice aids, and a video synopsis.
- Job Aids section with tools and resources for applying the skills learned in the workshop.
- Memory Jogger Card providing a handy reminder of the workshop's skill points.
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Video (or DVD)
- Introduction followed by a scenario displaying positive use of the three skill points discussed in the program.
- Video segments focusing on modeling positive behaviors for skill practices.
- Scenarios in both office and industrial settings
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Delivery options:
- Classroom Workshop 4 hours
- Online Training 1.5 hours
- Use as a Blended Learning session
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Supporting Change & the Leadership Series are products of
Vital Learning Corp., Omaha, NE
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