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What is 20/20 Insight GOLD?
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It's not just a 360-degree feedback system. It's a survey engine.
It's a platform for practically any kind of customized survey.
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In fact, 20/20 Insight is the survey tool we use in our Integrated Learning Process -
it provides the data you need to determine developmental actions, progress data through coaching AND the data you need to measure improvement post training/coaching.
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Everyone needs feedback
People need timely information about their performance in order to improve it. If you're looking for an economical feedback tool that's easy to use, 20/20 Insight GOLD is the answer!
More than a million people have participated in feedback projects since 20/20 Insight GOLD's release in 1994. They've seen, first hand, the benefits of the quality information that's collected and delivered by our easy-to-use software.
Now you can, too! Collect virtually any type of feedback—ideas, opinions, ratings, facts or surveys—from any number of people about the performance of a product, service, individual, team or even your entire organization! Easily generate and distribute reports that deliver the feedback you're looking for.
20/20 Insight GOLD is the most customizable, affordable feedback platform available today! |
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| Before you decide how to proceed... |
| Before you read about the benefits and applications of 20/20 Insight GOLD, know that you have options for administering your surveys. Get your survey process started with: |
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| 1. Outsource your survey needs |
| Have ALD, Inc. administer your surveys for $490 per survey with unlimited respondents. 888.762.9699 |
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| 2. Purchase 20/20 Insight GOLD |
| We've worked with 20/20 Insight since the early 1990's providing feedback and surveys for clients who find the software easy to use for multiple applications. We have the experience to assist you! |
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| 3. Purchase Surveys for Small Business |
| A customizable survey tool makes it easy for you to find out what your customers and employees need. The Surveys for Small Business software, powered by 20/20 Insight GOLD technology, gives you a cost-effective way to discover information critical to your business success. The software comes pre-loaded with surveys for employee opinion, customer satisfaction and individual performance. |
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Now...Why Use 20/20 Insight GOLD?
Here are four great reasons:
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| #1 - Flexible |
20/20 Insight GOLD offers unsurpassed flexibility.
Now you have a survey software package that can be used for 360 feedback, measuring performance improvement, organization surveys, customer feedback and more! |
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Measuring performance improvement - Administer customized surveys based on course objectives before and after training to determine if the skills taught in training transfer to improved performance on the job.
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Leadership development - Diagnose skill strengths and areas for development of executives, managers and supervisors.
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Executive development - It's more difficult for executives to get feedback as often as they need it, but it's enormously important - performance issues at their level can create huge consequences. Execs need feedback about leadership, behaviors related to operational leadership and team interactions.
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Managers' coaching skills - Find out how effective managers are at coaching their direct reports about on-the-job performance.
Individual skill development - Have team members give each other feedback about personal leadership, team interaction and workplace skills.
Team development - Assess team issues by collecting input from a variety of customers and stakeholders.
Needs assessment - Study aggregate performance data to decide how much to invest for training and development programs.
Competency development - Get feedback about draft competency lists. Ask stakeholders to rate the importance of the behaviors.
Organizational climate surveys - Collect information about your organization's vision, values, policies, structure, communication and management support.
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Performance management - 20/20 measures competence - how well people do their work. Diagnose areas for self-improvement and strengths and weaknesses. This feedback assists in the identification of performance and personal developmental goals - not performance appraisal results or other personnel decisions.
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Post-training survey of organizational support - Survey participants of your training programs to find out if the current policies and systems support the application of new skills.
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| Customer satisfaction surveys - Get feedback from customers to find out what you need to change to create loyal customers. |
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Sample Surveys from the 20/20 System
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360 Feedback Survey
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Customer Satisfaction Survey
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Organizational Climate Survey
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| #2 - User Friendly |
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20/20 Insight GOLD is easy to use.
20/20 Insight GOLD takes only a few minutes to install. The software is intuitive and easy to master, so you can begin setting up projects almost immediately. These components make learning and using the software a simple process:
- Training - One year of free access to Training-On-Demand videos.
- Comprehensive online Help - Quickly access answers to questions about the software.
- Instructional videos - Watch how to use and customize all aspects of the program.
- Wizards - Using these step-by-step screens makes project set-up painless and fast.
- Synchronize function - Upload and download survey data with a single click.
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| #3 - Customizable |
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20/20 Insight GOLD is easily customized to meet your needs.
With 20/20 Insight GOLD, you can tailor almost any aspect of a feedback project - at no extra charge! You can customize all these project elements:
With 20/20 Insight GOLD, you can tailor almost any aspect of a feedback project - at no extra charge! You can customize all these project elements:
- Survey Areas - Modify any of the 1,100+ items in our Survey Library, and add your own survey areas, categories and items to the Library.
- Measurement scales - Create scales from 2 points to 12 points in length. You can use different scale names and descriptors for each category.
- Types of projects - Request any kind of multi-source input or feedback. Use scales, open-ended questions or a combination of both.
- Comments - Have respondents enter comments for every item. Also, include end-of-category or end-of-survey questions for additional comments. You can break out comments by relationship type in the report.
- Relationship types - Choose from standard perspectives such as peer, team member and manager, or create customized relationship types for break-out in reports.
- Instructions and messages - Customize on-screen instructions for respondent assessments as well as the email messages you sent to participants.
- Developmental recommendations - Three leadership surveys (Executive Leadership, Team Leadership and Personal Leadership) contain recommendations for development for every item. You can edit the recommendations or add locally available resources for any survey item.
- Report formats - Select from dozens of report templates or create your own. Print report sections in any sequence you like. Insert customized text pages anywhere in the report.
With 20/20 Insight GOLD, you can tailor almost any aspect of a feedback project - at no extra charge! You can customize all these project elements: Modify any of the 1,100+ items in our Survey Library, and add your own survey areas, categories and items to the Library.
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Report printing - View reports onscreen before printing. You can print to a PDF file or a hard copy, and you can automatically email the PDF report to subjects.
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| #4 - Economical |
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20/20 Insight GOLD is a great value for the money.
With 20/20 Insight GOLD, you get software that can be used for all your survey needs. This unprecedented versatility is the best value in the industry.
All these benefits are included in the package price:
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Administration Software that can be used to set up any number of surveys
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20/20 PowerUser CD with a comprehensive set of references and resources for the facilitator
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Training: One year free access to Training-On-Demand videos
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Free upgrades
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Free technical support on an 800 number for the first year
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On-site self-customization
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Unlimited report printing
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Respondent comment reports
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Reports at the individual, project or aggregate (multi-project) level
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And you can buy Unlimited Usage Licenses that allow you to re-assess each subject any number of times at no additional charge.
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20/20 Insight GOLD Details
here are nine highlights of the software
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1. The Administration Software
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Set up projects quickly and easily using this part of the 20/20 Insight GOLD system. You can manage multiple projects simultaneously and aggregate report data from as many projects as desired. The Survey Library contains more than 1,100 survey items in over 140 categories. Use them “as is” or customize them to fit the requirements of your organization. You can also add your own surveys to the library.
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The 20/20 Insight GOLD Administration Software manages all your assessment projects. Install it on your PC or on your organization's network, if more than one person will administer surveys.
Use the Administration Software to:
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Set up subjects, respondents, survey questions and rating scales
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Create and collect respondent assessments
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Print individual reports and summary project reports and multi-project aggregate reports
Data can be secured with two levels of password:
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For the Administration Software, to ensure that only authorized people have access to the program
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For each project, so only that administrator can access a specific survey
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2. WebResponse
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You'll use this program when you have subjects select their respondents and participants complete their assessments. Uploading and downloading project data to the web is a simple one-click "Synchronize" function.
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| The WebResponse Software operates on a web server and connects to the Administration Software. You upload project questionnaires to WebResponse and then download completed assessments to the Administration Software.
From the web, you also control the settings for subjects and respondents, notify participants and track their progress.
WebResponse is also used by:
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| 3. Subject Selection of Respondents |
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You can assign respondents to each subject within the Administration Software, OR you can permit subjects to select their own respondents. With the second option, you're able to give subjects any combination of the following permissions:
- Select names from a list you provide
- De-select names from a list you provide
- Add names and email addresses of individuals
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4. Respondent Assessments
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Survey participants access their assessments online with a secure username and password.If respondents forget their password, a reminder link sends them an email without involving the administrator. Flexible settings let you include one item per page or all items for a given category on a single page.
Respondents can answer just a few questions, save what they've done, and return later to respond to the rest. Upon completion of their questionnaires, participants can review their responses for each question on a single page. They can make changes until you take the project off-line.
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5. 20/20 PowerUser
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This program contains valuable resources for learning about 360-degree feedback, asking the right questions up-front and implementing successful feedback projects.
While the Administration Software is a platform for setting up all kinds of surveys, 20/20 PowerUser gives information and tools to effectively implement all aspects of the survey process.
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Articles about best practices when implementing 360-degree feedback
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Answers to more than 60 commonly-asked questions about 360 feedback
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Power Applications explain how to use the software for a variety of individual, team and organization surveys
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Case Studies describe different ways that 20/20 Insight has been used by organizations like yours
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Facilitator Resources include lesson plans, scripts and PowerPoint files for facilitating orientation, feedback and development planning sessions
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20/20 Insight Resources help you learn more about the features and functions of the program, with sample reports and sample items from the extensive Survey Library
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Train-to-Ingrain references describe a process that produces permanent changes in behavior following assessment and training
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| 6. Media Options |
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There are two media options available for distributing questionnaires to participants.
Web
WebResponse lets respondents fill out their assessments on the web. An email is sent to respondents which includes a URL to the assessment they fill out.
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Paper
Paper assessments is a media option for respondents who do not have access to a computer and the web. The administrator prints a hard copy of the assessment and gives it to the respondent. Once the respondent completes and returns it, the administrator enters the data into the Administration Software. |
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| 7. With your purchase of 20/20 Insight GOLD, you also receive: |
- FREE technical support for one year
- FREE software upgrades
- FREE - for one year - access to Training-On-Demand videos
- Complete online Help system
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| 8. The Self Development Toolkit |
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Listen to an audio message about the invaluable Self-Development Toolkit
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Self Development Toolkit Preview
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9. Software Training
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| Training-on-Demand Videos |
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| For NEW Customers |
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Beginning in January 2009, a one-year subscription to our new Training-on-Demand videos will be included FREE with the purchase of the 20/20 Insight system package. Each of the 40 how-to modules will address a single learning objective. Everything in the current Administrator Course will be included, plus valuable “Expert-level techniques” for advanced users. You may access the instruction whenever you need to, which means that the content will also be available to you for refresher instruction and as a reference for technical support. Check out a sample video from the training.
We will discontinue the telephone training and offer the two-day class quarterly for an additional fee for those who prefer in-person instruction.
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| For CURRENT Customers |
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If your organization already owns 20/20 Insight, you can purchase a one-year subscription to the Training-on-Demand videos.
Your subscription includes:
- Unlimited access 24/7 for one full year from date of purchase
- Any number of administrators may use the videos as many times as they'd like
- Modules may be repeated as many times as needed to reinforce learning
- Convenient training for people in different time zones - and no travel costs
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20/20 Insight GOLD Summary
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Why choose 20/20 Insight for all your survey and feedback needs?
Download this pdf of 20/20 outputs
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Free Webinars on Demand on 20/20 Insight
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Contact ALD for additional information on how we can bring this powerful range of applications to your organization
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