Win-Win Negotiations An Online Course Examine the negotiation process and determine the types of negotiations that cause people the most difficulty

We practice an effective negotiation process that will help
you and your customer get to a win/win -
and everyone knows the value in reaching win-win

Audience:

1. Sales Professionals
2. Account Managers
3. Anyone selling to new or existing customers

Includes 7 Lessons (Approx. 1.5 hours):

1. How to Use This Course
2. Introduction
3. Negotiation Strategies
4. Negotiation and Behavioral Styles
5. Preparing for and Conduction Negotiations
6. Finding the Win-Win
7. Knowledge Assessment

About CRKInteractive (publisher of the course) online classes:

• Professionally designed              
• Interactive & interesting              
• Skill-building              
• 1.0 to 2.5 hours in length              
• Most classes include an application opportunity for practicing the skills & processes taught              
• A certificate of accomplishment is provided upon successful completion of the class              
• CEU credits are available (see below)

Understanding Behavioral Styles
Establishing Credibility & Trust
Questions Are the Answer for Sales
Customer Focused Sales Interviews
Overcoming All Objections
Territory Management
Prospecting to Create Interest
Win-Win Negotiations
Gaining Commitments to Action/Closing

Understanding Behavioral Styles
Establishing Credibility & Trust
Questions Are the Answer for Customer Service
Customer Focused Interviews
Handling Customer Complaints & Objections
Win-Win Negotiations
Gaining Commitments to Action/Closing

This course is a product of CRK Interactive, Inc., Andover, MA
This course may be completed on an individual basis, purchased in bulk or through a licensing agreement. We can arrange a Learning Management System account for you to manage your own in-house participation in these courses.

Continuing Education Units
Participants who successfully complete any online self-paced course listed below will be awarded a Certificate of Completion for Continuing Education Units. This has been made possible through an educational partnership created between CRKInteractive (publisher of the courses) and Corexcel. Corexcel is an authorized CEU Sponsor of the International Association of Continuing Education and Training (IACET).

In addition many of these courses also award Contact Hours through the same educational partnership with Corexcel. Corexcel is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation (ANCC).