This course will show you the characteristics that people look for (both deliberately and unconsciously) when they are evaluating a person's trustworthiness.  You'll learn to develop those elements that contribute to your professional credibility.  Being able to listen, respond and pace yourself appropriately enhances your ability to quickly establish rapport with new prospects and maintain good relationships with existing customers.

As you apply the skills from this course during your own sales calls and presentations, you will create a more agreeable atmosphere with new porspects as well as build more open and productive relationships with exisitng accoutns.  This will help you improve your sales effectivenss. These skills and insights are useful in building relationships outside the workplace as well.