You will learn the difference between a question and a probe - and how using the right one can elicit information while avoiding the impression you are interrogating your customer. By mastering open and closed questioning techniques, you'll control the direction of a sales interview - whether you want this person to "open up", or more focus on specific information. You'll learn which category of question to use for your specific purpose - and what kinds of questions to avoid as well.
You will come away from sales interviews with the answers you need to present your prospect or client with a relevant solution. Your clients will know they have engaged in a focused and useful process - and that makes them feel important. The result is better information, better service and better customer relationships.
Five-lessons online, this course can be taken at your own pace, average completion time is about one hour. Purchase provides a one year subscription to this course.
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
The course is developed and designed by award winning CRKInteractive, Inc.; it is highly interactive, engaging, and informative. The lessons include the use of interactive graphics, audio, text, animation, exercises, quizzes and practical application of the knowledge gained.
